100% Money-Back Guarantee

50-Night Mattress Trial

95% of our clients are delighted with the Latex Sense mattress they originally selected.

Nevertheless, we recognise that it will require a few nights for you to determine whether the mattress is the appropriate choice for you or if you would rather have a slightly firmer or softer setting. Therefore, we offer an exclusive 50-night mattress trial and a sleep comfort guarantee on all of our Latex Sense mattresses.

Our 50-night mattress trial and sleep comfort guarantee.

• All Latex Sense's own-brand mattresses are included

• Available on any order taken—in store, online, or over the phone

• Free exchange; no additional collection charge. This is limited to one exchange per product ordered

• Only pay the difference if you upgrade your mattress; there is no redelivery charge

• Bespoke sizes and custom-made mattresses are excluded from the trial

• Use the mattress as you normally would, remove the packaging, and sleep on it in the comfort of your home

• Collection and exchange of mattresses on the same day

Your 50-night trial starts on the date of delivery, counted from the same day the mattress is delivered to you.

• If you are not happy with your purchase, please contact us during the first 50 days of the trial. We will provide expert advice and replace it with something more suitable, free of charge

• You then have another 50 nights to try out the second mattress. If you are still not completely satisfied, you can return it for a full refund. All exchanges and returns are free of charge

• Exchange for a different size is not covered by the double satisfaction guarantee and will incur a £50 carriage cost. Please check the measurements of your bed frame first and ensure you order the correct size mattress

• If the item you would like to have as a replacement is of higher value, then you will be asked to pay the difference in price

• Please be aware that any requests for return or exchange must be initiated in written form (via email) within the above-specified trial period. On satisfactory return of the goods we will issue a refund of the purchase price. The products you return as part of the trial must be in brand new condition, unsoiled, and undamaged

Exchanges are free of charge for customers within the UK.

The trial policy applies to purchases made outside the UK. However, customers outside the UK are responsible for returning or exchanging their products and covering all expenses they will incur.

For a refund, you have 50 days from the receipt of your mattress. 

Once the exchange has been actioned, it has to be arranged within 14 days of the notice being served. Once the return request has been triggered, the goods must be collected within 14 days.

The trial policy applies to purchases made outside the UK. However, customers outside the UK are responsible for returning or exchanging their products and covering all expenses they will incur.

If you have any questions about returning or exchanging an order, please drop us an email at sales@latexsense.co.uk or make an enquiry HERE 

Our company's full Terms and Conditions are expanded and clearly listed below for your reference. Please click and refer if required. 

30-Night Topper Trial

The majority of our customers are thrilled with the first topper they purchase, based on individual advice and product knowledge. 

We are aware, though, that it may take some time to determine whether the topper meets your needs or if an alternative option would be preferable. For this reason, we grant all of our Latex Sense toppers a unique 30-night topper trial and a sleep comfort guarantee. 

Our 30-night topper trial and sleep comfort guarantee.

• All Latex Sense's own-brand toppers are included

• Available on any order taken—in store, online, or over the phone

• Free exchange; no additional collection charge. This is limited to one exchange per product ordered

• Only pay the difference if you upgrade your topper; there is no redelivery charge

• Bespoke sizes and custom-made toppers are excluded from the trial

• Use the topper as you normally would, remove the packaging, and sleep on it in the comfort of your home

• Collection and exchange of toppers on the same day

Your 30-night trial starts on the date of delivery, counted from the same day the topper is delivered to you

• If you find the topper uncomfortable, we can exchange it with something more suitable, or you can return it straightaway within the stated period

• If you decide to exercise your right to exchange, you can try the replacement topper for another 30 days and the replacement topper for an additional 30 days and still return it for a full refund if it proves unsatisfactory

• Exchange for a different size is not covered by the double satisfaction guarantee and will incur a £50 carriage cost. Please check the measurements of your bed frame first and ensure you order the correct size topper

• If the product you would like to have as a replacement is of higher value, then you will be asked to pay the difference in price

• Only pay the difference if you upgrade your topper; there is no redelivery charge

• All deliveries, returns, and exchanges within the UK Mainland and Scotland are free of charge

• Please be aware that any requests for return or exchange must be initiated in written form (via email) within the above-specified trial period. On satisfactory return of the goods we will issue a refund of the purchase price. The products you return as part of the trial must be in brand new condition, unsoiled, and undamaged

Once the exchange has been authorised, it has to be arranged within 14 days of the notice being served. Once the return request has been triggered and authorised, the goods must be collected within 14 days.

The trial policy applies to purchases made outside the UK. However, customers outside the UK are responsible for returning or exchanging their products and covering all expenses they will incur.

If you have any questions about exchanging or returning an order, please drop us an email at sales@latexsense.co.uk or make an inquiry HERE

Our company's full Terms and Conditions are expanded and clearly listed below for your reference. Please click and refer if required. 

The 100% Money-Back Guarantee is NOT Applicable to 

• unsealed pillows, if the protective bag is removed, as they are deemed used. Unsealed pillows are also exempt from the statutory cooling-off period under Distance Selling Regulations due to their intimate nature

• mattress or topper covers that are sold separately

• all Latex Sense bespoke sizes and custom-made mattresses and toppers 

Thus, please note that all Latex Sense bespoke sizes and custom-made mattresses and toppers are excluded from the trial and cannot be exchanged or returned; Latex Sense pillows, all bed bases, and Dunlopillo products are also excluded and cannot be trialled, exchanged, or returned. All the specified products above cannot be returned for reasons other than manufacturing faults. 

If you have any queries about an order, please drop us an email at sales@latexsense.co.uk or make an inquiry HERE

Our company's full Terms and Conditions are expanded and clearly listed below for your reference. Please click and refer if required.