Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website www.latexsense.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" on our checkout page if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.
These conditions do not affect your statutory rights as a Consumer.

1. Website Operator
This website is operated by Yanis Foams and Mattresses Ltd, with registered office Unit 19-20 Hayleys Manor, Upland Road, Epping, CM16 6PQ, UK, company registration number 4788446, VAT registration number 814893014. The trading address which is also our showroom location is 108 Chase Side, London, N14 5PH. Our factory is located at Unit 19-20 Hayleys Manor, Upland Road, Epping, CM16 6PQ.

2. Overview
We have taken care the website is correct. If we have made an error, let us know and we will correct it. We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. We reserve the right to amend the terms and conditions applying to the goods purchased on our website at any time, and any such change will be effective on all orders placed after such terms and conditions have been published on this website. We recommend that you check the terms and conditions periodically to ensure that you are aware of any comply with the current version, and to keep up to date with any new incentives offered with regards our service.

3. PRIVACY POLICY

Last updated: 23 May 2018

1. OUR APPROACH TO PRIVACY

1.1 www.latexsense.co.uk is a website and a mobile application (all together our “platform”) owned and operated by Yanis Foams and Mattresses Ltd of 108 Chase Side, London, N14 5PH (company number 04788446) (“we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the applicable data protection legislation (the "Data Protection Legislation"). This privacy policy (“Privacy Policy”) sets out how we collect, use and share information that identifies you or is associated with you (“personal data”). 

1.2 For the purposes of the Data Protection Legislation, we are the data controller of the personal data we collect and process about you. If you have any questions related to this Privacy Policy, please use the contact details provided in section 13 below to get in touch. In addition, you can contact our Data Privacy Manager at sales@latexsense.co.uk

1.3 You should also be aware that we use cookies to store and access information whilst providing access to our platform. You can find out more about our use of cookies in our Cookies Policy.

2. PERSONAL DATA WE COLLECT ABOUT YOU

2.1 We collect personal data from you when you voluntarily submit information directly to us or via our platform. This can include information you provide when you register to use the platform, create an account on our platform, set up a profile on Services and interact with other users, visit one of our showrooms, use a tablet or similar device in one of our showrooms, complete a form, provide feedback or reviews on our products or platform, enter competitions through our platform, correspond with us, purchase products from the platform, subscribe to our email lists or respond to surveys or promotions.

2.2 The categories of personal data we collect include the following: 

  • (a) Contact details: Such as your name, your email address, your telephone number and addresses associated with your account.
  • (b) Profile information: Such as your contact details (as above) and other any information you share when creating a profile on Services.
  • (c) Comments and opinions: Such as, comments and opinions you share on Latexsense.co.uk’s services, when you provide feedback or reviews on our products or platform, or when you respond to our surveys, competitions and promotions.
  • (d) Messages to us or between users: Messages you send to us such as email and written correspondence and messages to other users using Latexsense.co.uk’s services. 
  • (e) Payment and transaction information: Records of the products and services you purchase from us and the payment method, and credit/ debit card details, you use for the transaction.
  • (g) Your preferences: Choices you make such as notification and messaging preferences or choices about how the platform is displayed. 
  • (h) Information about products you have looked at: We collect information about the products that you have looked at on the platform or in one of our showrooms, or that you have added to your basket on the platform or to your wishlist on a tablet or similar device in our showroom.
  • (i) Information about how you use and connect to the online service:
  • (i) We automatically collect information about how you use the platform such as the pages and links you access, the time you access the platform and duration you are on it, the platform you come to the platform from or go to after leaving the platform and selections and choices you make when using the platform. 
  • (ii) We also automatically collect information about the computer or other electronic devices you use to connect to the platform such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the platform through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one). 
  • (iii) Typically, the information we collect about how you use or connect to the platform is associated with your device.
  • (j) Information about your location: Other than information you choose to provide to us, we do not collect information about your precise location. Your device’s IP address may help us determine an approximate location but this will be no more precise than the city, state or country you are using your device in.
  • (k) Information about the location of purchases: We will display a catalogue image of any purchase made through our platform on a searchable map as a way of showing the approximate location of the delivery address which customers give when making a purchase. We do not disclose any personal data on our map and only display our catalogue image of the purchase made by reference to the postcode of the delivery address.
  • (l) Information provided by other users: Sometimes, other visitors to our platform provide your personal data. For example, other visitors may provide your personal data to us when they invite you to use the platform or through Latexsense.co.uk’s services.
  • (m) Information from fraud prevention organisations: Where permitted by law, if fraudulent activity is suspected relating to your account, we may be provided with information by credit reference, fraud and crime prevention organisations.

2.3 We also automatically collect personal data indirectly from you such as information about the pages you look at on the platform or the device you connect to the platform with, or the products you add to your wishlist using a tablet or similar device in our showroom.

2.4 We may also collect personal data about you from Facebook via its Connect functionality: The received information includes login details and profile information such as your log-in token, user name and photo and other information from that service as permitted by you and that service.

3. HOW WE USE YOUR INFORMATION

3.1 We will also use your personal data for the purposes specifically described below:

  • (a) Contact details: we will use your contact details so that we can communicate with you directly via phone, SMS messaging, or email, in particular, about queries, issues, problems we have detected or concerns you or other users have. We may also use your contact details to send you information about similar products and services that we think may be of interest to you (such communications will be in accordance with your marketing preferences as explained in more detail in section 5 below).
  • (b) Profile information: we use your profile information to provide Latexsense.co.uk’s services to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences which you can set by using the ‘my preference’ functionality on your profile page.
  • (c) Comments and opinions: we will use your comments and opinions to determine similar products and services that may be of interest to you and to provide our Latexsense.co.uk’s service to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences which you can set by using the ‘my preference’ functionality on your profile page. 
  • (d) Payment and transaction information: we will use payment and transaction information you provide to process payment for any product or service you purchase from us. We may also use the history of your transactions with us to determine similar products and services that may be of interest to you.
  • (e) Messages to us or other users: we will use messages you send to us to help us respond to any query, issue or concern you raise and to provide Latexsense.co.uk’s services to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences which you can set by using the ‘my preference’ functionality on your profile page.
  • (f) Your preferences: we will use your preference settings which you can set by [insert method by which users can set such preferences] for the purpose of providing notifications, messages, displaying the platform and following other choices you are able to make about how the platform is displayed to you.
  • (g) Information about products you have looked at: we use this information to send you reminders and further information about these products. We will also use this information to determine similar products and services that may be of interest to you.
  • (h) Information about how you use and connect to the online service: we use this information to present the platform to you on your device. We will also use this information to determine similar topics, products and services that may be of interest to you. 
  • (i) Information about your location: we may use an approximate location to ensure content on the platform is relevant to the city, state or country you are using your device in. We will not collect or track your precise location without your consent. 
  • (j) Information about the location of purchases: we use this information to show what types of purchases are being made in a particular area on a searchable map and to allow users to contact other users about their purchases through depending on your preferences which you can set by using the ‘my preference’ functionality on your profile page. 
  • (k) Information provided by other users: we will use your personal data that is contained in messages sent to us by other user to respond to any query, issue or concern they raise or to provide Latexsense.co.uk’s services service to you and ensure that you are able to interact with our users as permitted by the functionality of the service and your preferences which you can set by [insert method by which users can set such preferences]. We will use your personal data that is contained in forms submitted by other users to contact you, if you indicate you would like to receive a communication from us. 
  • (l) Information about fraudulent activity relating to your account: we will use information about fraudulent activity relating to your account for the purposes of preventing fraud or crime.
  • (m) All personal data on an aggregated basis: we will use all the personal data we collect to: (i) monitor and improve the platform and our procedures and processes; and (ii) to help us develop new products and services.

3.2 We may anonymise and aggregate any of the information we collect (so that it does not identify you). We may use anonymised information for purposes that include testing our IT systems, research, data analysis, improving the platform, developing new products and features or displaying information about the purchases made via our platform such as the most popular purchases or purchases based on an approximate location.

3.3. We process your personal data (i) with your consent, (ii) when we need to do this to fulfil a contract with you (for example, the contract of sale), (iii) where we are required to do this by law (for example, where it is necessary to retain it in connection with potential litigation), and/or (iv) when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights. For example, we have a legitimate interest in offering and providing Made.co products and services, deter fraud and carry out direct marketing.

4. INFORMATION WE SHARE WITH THIRD PARTIES

4.1 We may share your personal data with the following parties:

  • (a) Our users: we and you may share your information with other users as part of our services service so you are able to interact with our users as permitted by the functionality of the service and your preferences which you can set by using the ‘my preference’ functionality on your profile page.
  • (b) Companies in the same group of companies as us: our subsidiaries (i.e. any organisation we own or control) or our ultimate holding company (i.e. any organisation that owns or controls us) and any subsidiaries it owns. These companies will only use your personal data in the same way as we can under this Privacy Policy.
  • (c) Service providers, partners and advisors: third parties who provide a service to us, partner with us on certain business activities, advise us or that we work within other business capacities. For example, we use a third party delivery service to deliver any products you buy to your postal address. We may also pass your personal data to our marketing and other business partners and other carefully selected third parties who may wish to offer you other goods or services that we or they have identified as likely to be of interest to you. These third parties will only be allowed to use your personal data in accordance with our instructions or your marketing preferences (where applicable) and will be required to keep your information secure.
  • (d) Purchasers of our business: personal data may be disclosed or transferred to buyers or prospective buyers of our business or any of our assets as part of the sale. 
  • (e) Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal data to or who we need to disclose your personal data to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you. 

4.2 We do not disclose personal data to anyone else except as set out above, where permitted by law and/or with your consent. We may provide third parties with aggregate statistical information and analytics about users of the platform but we will make sure that no one can be identified from this information before we disclose it.

5. MARKETING AND ADVERTISING

5.1 Email Marketing - From time to time we may contact you by email with information about our similar products and services which we think you may be interested in if you agree [at the point of registration / sale]. Thereafter, if you do not want us to send you email marketing, please use the contact details provided in section 13 below . You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you. 

5.2 Email Notifications On Behalf of Users – We may send you notifications that users may wish to contact you about purchases you have made through our platform. If you wish to speak to the user, you may do so by signing up to Services. If you do not want us to send you these notifications, please let us know by using the contact details provided in section 13 below. 

5.3 Email Notifications About Your Order or Changes to the Services We Provide - We may send you email notifications in relation to your order or changes to the way we provide our services to you. 

5.4 Advertising on the Site and other social media websites – We, or our advertising partners, may show advertisements to you on our platform or on other platforms. To do this we, or our advertising partners, may collect information about how you use the platform or the types of other web pages, content and ads you, or others who are using the device you connect to the platform, interact with, visit or view. The information collected might also include the IP address of the device you connect to the platform or the e-mail address you provide to us or our platform. We, or our advertising partners, use the information that is collected to make sure adverts you see either on the platform or other platforms or apps (where our partners have advertising space) are more relevant to you.

5.5 The techniques our advertising partners use recognise the device or e-mail address you are using. Typically cookies and similar technologies are used to provide this type of advertising. You can find out more about cookies and how to manage their use by reading our Cookies Policy.

6. STORING AND TRANSFERRING YOUR PERSONAL DATA

6.1 International Transfers of your Personal data: the personal data we collect may be transferred to and stored in countries outside of the jurisdiction you are in, including, in particular, outside the European Union. Some of these jurisdictions offer differing levels of protection in respect of personal data and may, in certain instances, be less protective than the jurisdiction you are resident in. We ensure that your personal data is treated securely and in accordance with this Privacy Policy. 

6.2 We put in place European Commission approved standard contractual clauses or rely on alternative transfer mechanisms to protect this data. A copy of these clauses is available for your review upon request to us using the contact details provided in section 13 below.

7. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA

7.1 You may have various rights with respect to our use of your personal data: 

  • Marketing: As stated above in section 5, you may opt-out of receiving such emails from us by using the contact details provided in section 13 below, or by clicking on the unsubscribe link in the emails we send to you.
  • Cookies: Please see our Cookies Policy for more information about your rights as regards our use of cookies.
  • Access, rectify, port, block, complete, delete and update: You have the right to access, rectify, block, port, complete, delete and update your personal data, and to restrict its use. You also have the right to request further information about the processing of your personal data.
  • Object: In certain circumstances, you also have the right to object to the processing of your personal data by us.

7.2 You can exercise the above rights by contacting us using the details provided in section 13 below at any time. All requests will be dealt with at the earliest opportunity and any delay will be kept to a minimum.

7.3 There are exceptions to these rights; for example, access may be refused if it would reveal personal data about another person or if we are prevented from disclosing such information by law.

7.4 We hope that we can satisfy queries you may have about the way we process your data. However, if you have unresolved concerns you also have the right to complain to the competent data protection authority.

7.5 When we ask you to supply us with your personal data we will make it clear whether the data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any information we ask for is optional.

8. HOW LONG DO WE KEEP YOUR INFORMATION?

8.1 We will retain your information, whether or not your account is active, for as long as we believe it is necessary to fulfil our business purposes or to comply with applicable law, audit requirements, regulatory requests or orders from competent courts.

9. LINKS TO THIRD PARTY SITES

9.1 The platform may, from time to time, contain links to and from third party platforms of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates. If you follow a link to any of these platforms, please note that these platforms have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those platforms.

10. CHANGES TO THIS POLICY

10.1 We may update this Privacy Policy from time to time, and when we do so we will update the “last modified” date at the top of this Privacy Policy. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

11. NOTICE TO YOU

11.1 If we need to provide you with information about something, whether for legal, or business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email or by placing a notice on the platform. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.

12. CONTACTING US

12.1 Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed to sales@latexsense.co.uk, 108 Chase Side, London, N14 5PH, Attn: Privacy Manager. 

4. COOKIES POLICY

Last updated: 12 May 2018

1. SUMMARY

This cookies policy explains what cookies are and how Yanis Foams and Mattresses Ltd(“we”, “us” or “our”) uses them on www.made.com (our “platform”). We encourage you to read the policy in full so that you can understand what information we collect using cookies and how that information is used. 

2. WHAT ARE COOKIES OR SIMILAR TECHNOLOGIES?

Cookies (or similar technologies) are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a platform. Cookies can be recognised by the platform that downloaded them — or other platforms that use the same cookies. This helps platforms know if the browsing device has visited them before. 

3. WHAT ARE COOKIES USED FOR?

Cookies do lots of different jobs, like helping us understand how our platform is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure information and advertising you see online is more relevant to you and your interests. 

4. WHAT TYPES OF COOKIES ARE USED BY LATEXSENSE.CO.UK?

The types of cookies used on our platform can generally be put into one of the following categories: strictly necessary; analytics; functionality; advertising; and social media. You can find out more about each of the cookie categories in the table below.

Strictly Necessary Cookies

These cookies are essential to make our platform work. They enable you to move around the platform and use its features. Without these cookies, services that are necessary for you to be able to use our platform such as accessing secure areas cannot be provided. 

Analytics Cookies

These cookies collect information about how people are using our platform, for example, we use Google Analytics cookies to help us understand which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. Overall, these cookies provide us with analytical information about how our platform is performing and how we can improve it.

Functionality Cookies

These cookies allow us to remember choices you make and tailor our platform to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, language choice or country selection, they can also be used to remember changes you've made to text size, font and other parts of pages that you can customise.

Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a platform and this information may be shared with other organisations such as advertising partners. This means after you have been to our platform you may see some advertisements about our services elsewhere on the Internet.

Social Media Cookies

In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our platform may contain tools or applications that are linked to third party social media service providers such as Facebook or Pinterest. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s platform for further details about how they use cookies.

5. HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.

6. FIRST AND THIRD-PARTY COOKIES

“First party cookies” are cookies that belong to us and that we place on your device. “Third-party cookies” are cookies that another party places on your browsing device when you visit our platform. You should check the third party’s website for more information about how they use cookies.

7. HOW TO MANAGE COOKIES FROM THIS PLATFORM

You can usually use the browser that you are viewing this platform through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the platform and other parts of the platform may also not work properly.

You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org.

Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver platform advertising to you that is relevant to your interests. The advertising industries in EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from www.youronlinechoices.eu.

8. CHANGES

Information about the cookies used by us may be updated from time to time, so please check back on a regular basis for any changes. The last modification date of this document is shown at the top of this page.

9. QUESTIONS?

Questions, comments and requests regarding this Cookies Policy are welcome and should be addressed to sales@latexsense.co.uk, 108 Chase Side, London, N14 5PH,  Attn: Privacy Manager.

 


5. Customer service

If you have any queries with your order or about the terms and conditions please send an email to sales@latexsense.co.uk or call us on 0208 450 7662. Letters can however be sent to:

Latex Sense

108 Chase Side

London

N14 5PH


6. Purchase and Payment
Full payment is required at the time the order is placed and Yanis Foams and Mattresses Ltd will collect the payment from the debit/credit card details supplied. All Prices and charges on this site are in British pounds and include any V.A.T payable at the prevailing rate.  After you've have placed an order through our website you will receive an order acknowledgement from us. This acknowledgment, simply acknowledges that your order has been received and is not an acceptance of that order. Once the payment is accepted, a third party system runs some further security checks. Depending on the results of these checks, the order may be cancelled or put on hold and further details may be requested from you. This is to protect you and us from any fraudulent activity.

When we have received payment in full for each relevant order placed by you, together with the cost of any associated delivery charges, we will issue you with a despatch email, and only at this time is your order accepted by us.

We reserve the right to refuse orders prior to acceptance. In these circumstances any payment made will be refunded to the card used for payment.

 

7. Price

The price of any Products will be as quoted on our website and may change from time to time.

These prices include VAT at the standard rate.

Prices include delivery costs.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our website contains a large number of products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been

8. Description of Goods
The description of the goods will be as specified within the confirmation e-mail and it is the Buyers responsibility to check that the Goods specified are as the Buyer intended to order. All sizes given are approximate and the Buyer should satisfy themselves that the goods will fit into the delivery address. The normal bed and mattress sizes (i.e. 90/190cm single; 135/190cm double, 150/200cm king, 180x200cm super king) refer to the sleeping surface only and the Buyer should check the overall dimensions given for each product. There may be certain items included in the illustration of a product which are not part of the product and are not included in the product description and are not part of the order, (for example, bedside tables, lamps and bedcovers). Manufacturing tolerances on mattress and topper sizes are +/- 20mm- 30mm on length and width, +/- 5mm on thickness from 0-10cm and +/- 10mm on thickness from 15cm-25cm.This variance in the size if perfectly normal depending on conditions and room temperature, and as such is not considered a fault. All sizes quoted are for the finished product- mattress or topper core with the cover. Variations in the density of the foams of +/- 5% are within manufacturing limits. The technicalities of the Talalay manufacturing process do not allow the production of 100% Talalay latex as one whole block, therefore these mattresses are made with different layers bonded together. Yanis Foams and Mattresses Ltd reserve the right to change the specifications of any product at any time.

Please be aware that images of our products on our website are for illustration purposes only. Any item that is not a bed or the specified product in the product description on the web page, or that appears in any photograph or illustration on the website will not form part of this contract. An example of such things are lamps, bed covers, pictures and in certain instances headboards (unless previously mentioned in product description).

Pictures and diagrams are for illustrative purposes only.
The colour, texture, pinholes and edging of the real product may appear different.

9. Finance Options

Consumer finance on Latex Sense is organised and administered jointly by Yanis Foams and Mattresses Ltd and Pay4Later.

Finance is only applicable to purchases made on www.latexsense.co.uk.

The finance option is applicable on any order over £400.00 including VAT.

Consumer finance on the Latex Sense website is not valid with the purchase of used, refurbished or demonstration equipment.

Yanis Foams and Mattresses Ltd accept no liability in relation to the credit analysis and resulting contractual obligations. Please direct all enquiries in writing to Pay4Later.

Please keep a copy of the Terms and Conditions as well as your invoice for your records. We advise applicants to keep the documents relating to the financing application.

If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Yanis Foams and Mattresses Ltd reserve the right to change these Terms and Conditions at any time.

Consumer credit service is provided by Dekopay in association with Close Brothers Retail Finance. Pay4Later is licensed by The Office of Fair Trading (Consumer Credit Licence: 0616240). For more information please refer to our frequently asked questions or visit http://www.dekopay.com/.

Close Brothers Retail Finance is a trading name of Close Brothers Limited. Close Brothers is authorised by the Prudential Regulation Authority, regulated by the Financial Conduct Authority and Prudential Regulation Authority and licensed by the Office of Fair Trading. For more information please visit http://www. closebrothersretailfinance.co.uk/.

10. Delivery

Delivery will normally take place within the timescales estimated on the order acknowledgement, however this is only an estimate and time shall not be the essence of any order. Some products for Scotland and Northern Ireland customers may occasionally take longer due to the logistics of supply. All Goods are delivered free of charge. Deliveries to remote areas and postcodes may incur a surcharge; please contact our customer services for more details. Next day delivery of mattresses, toppers and pillows is carried out by one man and is officially to the front door of the main building only. Goods may be taken up the stairs at the driver's discretion if access is clear and if there is someone to help the driver with heavy items. We can arrange two man deliveries to a room of your choice for mattresses upon request. There is no extra charge for this service but delivery is not next day, it can take up to three weeks. Delivery of divan, ottoman and adjustable beds is carried out by two man crew and is to a room of your choice. Some Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods. Delivery will only be made to the delivery address specified on the original order. Delivery will be deemed to have taken place when the Goods have been delivered to the agreed address (Yanis Foams and Mattresses Ltd do not need to satisfy themselves that the person accepting delivery at the agreed address is authorised by the Buyer to accept the Goods)

11. Cancellation and returns

Under The Consumer Protection (Distance Selling) Regulations 2000, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 as amended or superseded from time to time you have special rights as a consumer when you shop from home. You may cancel your order within 14 days of receiving your purchase. Full details on your rights under the legislation can be viewed at the following sites:

http://www.opsi.gov.uk/si/si2000/20002334.htm

http://www.opsi.gov.uk/si/si2005/20050689.htm

https://www.citizensadvice.org.uk/Global/CitizensAdvice/campaigns/cra/ConsumerRightsSummary-GoodsOL.pdf

 

To cancel an order, you must inform us in writing. Notification by telephone is not sufficient.

When you cancel an order or part of an order, the goods must be returned in the original unopened packaging and in the condition that the goods were purchased in. You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us. 

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit we will withhold any monies due, advise you in writing or by email within 14 days of any such intention and describe the nature of any such refusal to refund. During any period thereafter the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses. Thereafter, unless the subject of further legal claims, the goods will either be destroyed or at their request returned to the original purchaser, at their expense, following the signing of a release form as provided by us.

It is your responsibility to take reasonable care of the goods and make sure they are returned undamaged. Goods received back incomplete, damaged, soiled, marked, stained or in any other condition rather than sealable, will be returned to you and the cost of the return carriage charged to your account.  Once we have received any returned items and checked them we will refund your money less any shipping costs. All returned packages must be individually and clearly marked with your NAME, POSTCODE and ORDER number.

 You will be responsible for the cost of returning the item to us. If the return is arranged by us this cost shall be deducted from any refund owing to you. The return charges are: £5 for pillows, £30 for toppers and single mattresses, £70 for double size and larger mattresses.

Orders for goods made to your exact specifications cannot be cancelled and the goods cannot be returned. These include bespoke and custom made mattresses and mattress toppers. All our beds and headboards are made to order by a third party manufacturer and cannot be returned.

Dunlopillo mattresses cannot be returned if the packaging has been un-sealed and the product has been used, unless faulty. 

Due to the intimate nature of pillows, these items are exempt from the statutory cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene, any pillows that have been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.

Any returned goods have to be sent to our warehouse address within 14 days of cancellation. If we arrange collection on your behalf we will aim to do this as soon as practically possible within 14 days of cacellation.

The return address is:
Yanis Foams and Mattresses Ltd, Unit 19-20 Hayleys Manor, Upland Road, Epping, Essex, CM16 6PQ.    

Please do not send goods to our showroom address as they will be rejected.                                                                                                                                                              

12. 105 Day Mattress Trial

95% of our customers love their first choice of Latex Sense mattress.

However, we understand it takes time to know if the mattress is right for you, or a slightly different level of firmness is better. This is why we offer an unique 105 day mattress trial on all our Latex Sense mattresses (excluding beds, toppers, pillows and Dunlopillo products).

Our unique 105 day mattress trial and double satisfaction guarantee.

  • All Latex Sense own-brand quality latex mattresses are included.
  • Available on any order taken- in store, online, over the phone.
  • Free two-time exchange, no additional collection charge.
  • Only pay the difference if you upgrade your mattress, no redelivery charge.
  • Use the mattress as you normally would, remove the packaging and sleep on it in the comfort of your home.
  • Collection and exchange of mattress on the same day.

Your 105 Day Trial starts on the date of delivery.

If you are not happy with your purchase, please contact us during the first 35 days of the trial, we will provide expert advice and replace it with something more suitable free of charge. 

You then have another 35 days to try out the second mattress. If you are stil not completely satisfied, please feel free to contact us to discuss your requirements, get advice and arrange a second exchange free of charge.

You can try the third mattress for another 35 days, if you find it unsuitable you can return it for a refund. We will give you full refund less the cost of shipping the product back to us. These return costs are: £30 for single mattresses; £70 for double size and larger mattresses.

Exchange for a different size is not covered by the double satisfaction guarantee and will incur £50 carriage cost. Please check the measurements of your bed frame first and ensure you order the correct size mattress. If the item you would like to have as a replacement is of higher value, then you will be asked to pay the difference in price.

The products you return as part of the exchange must be in as brand new condition, unsoiled and undamaged.

Exchanges are free of charge for customers within the UK. For customers outside the UK it is your responsibility to arrange the return at your own cost.

For a refund, you have 35 days from receipt of your mattress.

The trial period for toppers is 30 days.

Dunlopillo mattresses are excluded from the 105 day mattress trial. For reasons of health and hygiene, we cannot accept a returns or cancellations of Dunlopillo mattresses once the mattress has been unsealed and slept on, unless faulty.

13. Refunds

If you have cancelled the Contract between us within the 14-day cooling-off period, we will process the refund due to you within 14 days of receipt by us of the unopened Products. In this case, we will refund the price of the Products in full, including any cost of sending the item to you. However, you will be responsible for the cost of returning the item to us and this cost shall be deducted from any refund owing to you.

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

14. Damaged or Faulty Goods

It is your responsibility to inspect the goods for any damages upon delivery.

Damages must be reported by email within 24 hours of receipt of goods. In all cases goods can only be uplifted when packaged up in the same way in which they were delivered. Goods signed for "good condition" at the door will not be collected.

Complaints relating to faulty Goods should be notified in writing within 48hours of the fault becoming apparent and should be addressed to Customer Services Department, Yanis Foams and Mattresses Ltd, 108 Chase Side, London, N14 5PH or by e-mail to sales@latexsense.co.uk

We will exchange free of charge any product that is faulty, please ensure you thoroughly check the goods before signing for them, in the unlikely event they are damaged on delivery please refuse the goods, we will in turn dispatch another item as soon as possible. Should you find a product to be defective please contact us within 48 hours of receipt of faulty goods. In the rare event that Goods develop a fault we request a photograph of the fault in order to authorise immediate action on your claim. 

15. Guarantees

We have all our mattresses built to our precise specifications and therefore we can personally guarantee each model for a period of time. Each item carries the guarantee timescale at the bottom of the individual listing.  This is described as ‘Full Repair or Replace’.

If your mattress fails within the specified guarantee period then we will either repair or replace the faulty component.


All Goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery. The guarantee for the different products is as follows:

- Pillows- 2 years

- Toppers- 10 years

- Mattresses- 5 to 15 years

- Beds- 5 years

- Electrical mechanism for adjustable beds- 3 years

- Mattress covers- 1 year

 

WHAT IS PROVIDED?

We will repair or replace any product if it develops a fault within the guarantee period. Should that specific product no longer be available we will provide an alternative product of equivalent specification.


WHAT IS NOT BEING COVERED? 

-Wear and tear of fabric is not covered. However, we will use our discretion to see if any valid complaint is justified.
-Willful damage and neglect: Your mattress should be looked after and cared for. A mattress protector should be used at the very least. We will not entertain any claim if the mattress shows obvious signs of neglect.
- Normal ageing or wear and tear including mattress settlement and “dipping” less than 2cm.
- Noises caused by the use of the product
-Repairs carried out by the persons not authorised by us or without prior approval
-Shrinkage of mattress or pillow cover caused by washing or dry cleaning.

16. Our liability

 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. 

This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;

(b) Under section 2(3) of the Consumer Protection Act 1987;

(c) For fraud or fraudulent misrepresentation; or

(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:

(a) loss of income or revenue

(b) loss of business

(c) loss of profits or contracts

(d) loss of anticipated savings

(e) loss of data, or

(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable;

17. Laws and jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.