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Serenity Organic Latex Mattress

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Cloud Organic Latex Mattress

Item: 1615

The Cloud Organic Latex Mattress is crafted with 100% Organic GOLS Dunlop Latex and a 100% Organic GOTS Cover; all materials are of superior quality. The mattress incorporates a built-in topper and offers plush and softer top surface to ensure a cloud-like sensation and a firmer base to promote a night of blissful sleep. It is an organic product that is naturally derived and sustainably constructed and embodies a divine harmony with nature's purity. The mattress is 24cm high and available in Medium or Firm comfort levels.  

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from £960.00 inc VAT
(£800.00 ex VAT)

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FAST AND FREE DELIVERY

All our mattresses are hand-made to order here in the UK by our skilled team

Delivery to the UK mainland takes 2–3 weeks

Delivery to Scotland and the Highlands will take 3-4 weeks

One-Man Standard Delivery Service with DPD can be arranged for single-size orders; delivery is faster and will take 4-5 days

Delivery to remote postcodes may take a little longer

Old mattress disposal is available for most of the UK; you can select this option at checkout

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RISK-FREE 50-NIGHT TRIAL

While we have no doubt you are going to love your new mattress, we offer you a 50-night trial period simply to be sure

If you decide to return your mattress, we'll collect it for free and issue a full refund (please don't worry, as we wouldn't ask you to get it back in the box)

We can offer you an exchange; the replacement mattress will come with a new 50-night trial, and you can still send it back for a full refund

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0% INTEREST FLEXIBLE FINANCE

If you wish to spread the cost of your mattress, you can do so without paying a penny more than if you paid in full

With Klarna, you have the option of choosing a payment plan; all options include our risk-free 50-night trial

Orders over £400 qualify for 0% financing 

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15-YEAR GUARANTEE

The Cloud Organic Latex Mattress comes with a 15-year guarantee. Our mattresses are handmade and built to last. However, if your product fails during this time, we will get it repaired or replaced free of charge.

 

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Product Description

The Cloud Organic Latex Mattress is the newest addition to our organic collection, with an innovative design. Made with a 22-cm-thick 100% Natural and Organic GOLS Dunlop Latex cor...More +

The Cloud Organic Latex Mattress is the newest addition to our organic collection, with an innovative design. Made with a 22-cm-thick 100% Natural and Organic GOLS Dunlop Latex core, and 100% Organic GOTS Cotton and Organic GOTS Wool Cover. The 22cm natural latex core is finished with an organic cotton cover quilted with layers of pure organic merino wool. The finished mattress is approximately 24cm deep. 

It comprises a softer latex top layer that relieves pressure points in your joints and relaxes your muscles; a firmer latex base layer offers excellent support for your lower back and spine. The softer top latex layer makes sleeping on a latex mattress feel like floating on a Cloud. The elastic surface gently embraces your body, preventing you from sinking deeply, and you sleep on top of the mattress rather than in it, striking the right balance between comfort and support. 

Our 100% Organic GOLS Dunlop Latex is sourced from Sri Lanka and is certified to Global Organic Latex Standards, proving that the raw material is obtained from organically grown rubber tree plantations. It is entirely natural, chemical, and metal-free.

The natural properties of latex provide an environment free from microorganisms, mites, bacteria, and dust that generally cause a number of allergies and inflammations. This beautifully made mattress is naturally fire-retardant.

Our 100% Organic GOTS textiles are certified to Global Organic Textile Standards. Wool's inherent moisture-wicking and breathable properties aid in temperature regulation, keeping you cool and relaxed.

The mattress is naturally breathable, keeping you cool in the summer while keeping you warm in the winter, ensuring that you wake up rejuvenated and relaxed.

The unique 7-zone structure continually generates fundamental support for your head, shoulders, back, hips, legs, knees, and ankles, allowing you to sleep comfortably through the entire night.

The Cloud Organic Latex Mattress is 24cm high, available in a medium or firm comfort feel, and is an excellent choice for an organic lifestyle.

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Cloud Organic Latex Mattress Feature

The mattress cover fabrics are organically certified. 

  • Organic Merino Wool is GOTS-certified (Global Organic Textile Standards) and has a delicate, silky feel. 
  • Organic Cotton is also GOTS-certified, and it simply completes the unique features of this pure mattress

Wool is non-allergenic, mite and dust-resistant, and it controls temperature, keeping you cool in the hottest months while remaining cosy in the chilly months. The natural properties of latex keep the environment free of microorganisms, mites, bacteria, and dust, all of which can cause allergies and inflammation. The mattress acts as a natural remedy and promotes enhanced sleep.

Cloud Organic Latex Mattress Feature

The Cloud Organic Latex Mattress features the unique 7 comfort zones structure, which recognises that for optimum comfort, both heavier and lighter parts of the body require different levels of support. The 7-zone feature provides you with vital support for your head, shoulders, back, hips, legs, knees, and ankles and promotes night-long natural sleep. 

The 7 comfort zones are symmetrically positioned; rotating the mattress from head to toe is fine and will not conflict with them. The zones are achieved with different-sized holes in the latex, but the density is the same. Larger holes offer softer support, and smaller holes offer firmer support. 

The zoned areas start at both ends of the mattress, and the individual measurements of 

  • Zones 1 and 7 are 30cm
  • Zones 2 and 6 are also 30 cm
  • Zones 3 and 5 are 20 cm
  • Zone 4 is 40cm

Zones 1 and 7 have the same hardness as zones 2 and 6, and zones 3 and 5, respectively. The firmest zone is 4 and is positioned in the centre of the mattress.

The firmness rating is derived from the density of the latex material used and is not influenced by the 7-zone system. The denser the latex, the firmer the support it gives. 

 

Cloud Organic Latex Mattress Feature

The luxurious Cloud Organic Latex Mattress offers a unique sleeping experience as its innovative design ensures that you are lying on top of the mattress rather than in it, due to the cosy cloud-like surface gently embracing the contours of your entire body and preventing you from sinking further down. It provides you with a striking blend of comfort and support for a restful night's sleep.

The Cloud Organic Mattress comes in all standard and bespoke sizes and in medium and firm levels of support. The latex density in a mattress with

  • Medium support: soft comfort layer: 65kg per cubic metre; medium support base: 75kg per cubic metre
  • Firm support: medium comfort layer: 75kg per cubic metre; firm support base: 90kg per cubic metre

Organic latex is not only healthier for you, but it is safer for the environment as well. The entirety of the materials are grown in a sustainable manner, are fairly traded, and are fully accredited. This beautifully handmade mattress is naturally fire-resistant. 

GOTS Organic Cotton and GOTS Organic Wool Cover

The organic merino wool in our mattress cover is GOTS (Global Organic Textile Standards) certified and has a very soft, silky feel. Wool is hypoallergenic and dust mite resistant; it is also a great thermoregulator; it keeps you cool in summer and warm in winter. The organic cotton we use is also GOTS-certified; it simply adds the finishing touch to this fantastic mattress. 

Graphite Infused Latex FR Protection Layer

Natural graphite, a mineral derived from Mother Nature, is the only natural fire-retardant additive in the mattress. The graphite has fire-retardant properties, and when mixed with latex, it acts as a fire barrier.

7 Zone Softer Organic Dunlop Latex Comfort Layer

Comprising a 5cm softer latex top layer that adds plush comfort that relieves pressure points in your joints and relaxes your muscles. 

 

 

7 Zone Firmer Organic Dunlop Latex Support Base

Unique 7 comfort zones structure, which recognises that for optimum comfort, both heavier and lighter parts of the body require different levels of support. The 7-zone feature provides you with vital support for your head, shoulders, back, hips, legs, knees, and ankles and promotes night-long natural sleep.

 

Graphite Infused Latex FR Protection Layer

Natural graphite, a mineral derived from Mother Nature, is the only natural fire-retardant additive in the mattress. The graphite has fire-retardant properties, and when mixed with latex, it acts as a fire barrier.

Reviews
By susan cooper on 12th September 2023
"I've been sleeping on the mattress since March 2023. My back and neck immediately stopped hurting. I love the mattress."
Star Rating 5
By Dev Patel on 15th May 2023
"Good quality mattress. "
Star Rating 5
By Caroline Hogg on 26th September 2022
"The most uncomfortable mattress I've ever slept on. It makes me too hot and cause me pain in my back, hip and shoulders."
Star Rating 1
By Alistair Hall on 8th March 2022
"This mattress has been superbly comfortable, and the only latex mattress I could find that is compatible with a heated under blanket. The price, although expensive compared with other types of mattress, was excellent compared with other latex alternatives. I cannot recommend this mattress more highly, especially to those who currently have, or are thinking about a memory foam product."
Star Rating 5
Benefits
  • 24cm luxurious 100% Organic GOLS Dunlop Latex Mattress            

  • Organic GOTS Cotton and Organic GOTS Wool Cover

  • Warm in winter and cool in summer

  • Totally chemical-, metal-, and toxin-free organic latex mattress

  • Naturally fire-retardant

  • 7 comfort zones naturally support each part of your body

  • Self-ventilating, open cell structure; no need to turn

  • Responds instantly to each movement

  • Pressure-relieving; no more joint and back pain

  • Hypoallergenic, anti-bacterial, and dust mite resistant

  • Ideal for asthma sufferers

  • Manufactured and tested in the UK

  • 15-year guarantee

  • Available in medium and firm comfort ratings

  • Complies with furniture fire safety regulations (BS7177, BS5852) 

Specifications
  • Latex technology: Organic certified 100% Natural Latex made by the Dunlop process.

  • Composition: 100% Organic GOLS Dunlop Latex - halogen, metal and chemical free. 

  • GOLS and GOTS certified materials

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  • Naturally Fire-Retardant: Complies with BS7177 and BS5852

  • Cover: 100% Organic GOTS cotton cover quilted with Organic GOTS wool

  • Latex density in a medium mattress: Soft comfort layer: 65kg per cubic metre; medium support base: 75kg per cubic metre

  • Latex density in a firm mattress: Medium comfort layer: 75kg per cubic metre; firm support base: 90kg per cubic metre

  • Comfort zones: 7 comfort zones

  • Firmness rating: Available in Medium and Firm comfort ratings

  • Mattress thickness: Approximately 24cm, 22cm thick latex core with deep quilted cover

  • Sizes: Available in all standard and custom sizes

Delivery and Returns

All our mattresses are hand-made to order here in the UK by our skilled team.

Delivery to the UK mainland takes 2–3 weeks

  • Delivery is fulfilled on a 2 person premium home service and carried out by our partner, Empire Delivery company

Delivery to Scotland and the Highlands will take 3–4 weeks

  • Delivery to Scotland and the Highlands is completed by the Executive Home Delivery Company on a 2-person premium home service 

Delivery process 

  • We will ship the mattress with our appointed delivery carrier, who will contact you directly to book in a delivery date 
  • The carrier will email or text/call you to propose a date for delivery. If accepted by you, they will then proceed with the relevant arrangements. You will be notified whether delivery will be in the morning or in the afternoon
  • The courier will either send a text message or email the night before the delivery to confirm delivery the following day, and to provide a 3-hour delivery window
  • The 2-man crew will call you when en route to reconfirm their anticipated time of arrival 
  • Delivery is executed in a professional and timely manner 
  • The crew will take the mattress to your room of choice, unpack, and place it on the bed for you. The box and all packaging will be lifted upon departure 

Standard delivery with DPD can be arranged for single-size orders; delivery is faster and will take 4-5 days

Unless time is of the essence, we strongly advise our customers to opt for a 2 man delivery of single-size mattresses.

  • Standard courier deliveries are carried out by DPD Local on a one-man service to the front door of the building only. You may ask the driver to take the box up to your property; however, this cannot be guaranteed, as it rests with the driver's discretion to do it
  • Once the mattress is shipped, you will receive an automatic dispatch email notification with tracking details 
  • Subsequently, DPD will send you an email and text notification on the delivery date with a one-hour time slot for delivery 
  • If you prefer the mattress to be delivered to a room of your choice, you need to opt for two-man delivery. Please note that larger mattress sizes are heavy and require two men for handling

Old mattress disposal 

  • We offer old mattress disposal; you need to choose the 2-man delivery option and add disposal service at checkout. The charge is £60 per piece 
  • The old mattress will be collected when the new one is delivered. This service is available only if you choose the two-man delivery option at the checkout. Your old mattress is then responsibly recycled here in the UK by a specialist recycling centre 

Delivery dates and timeframes are not guaranteed; therefore, we advise against letting go of your old mattress before the delivery of your new one.

Delivery outside the UK is available upon request and will incur delivery charges. Please contact us for further details HERE    

Hassle-Free Exchange and Return Policy
We hope you are delighted with your product from Yanis Mattresses. Occasionally, we know you will want to return or replace items. Thus, we have a hassle-free return policy and also offer a double satisfaction guarantee.

  • The initial home trial period is 50 days, counting from the same day the mattress is delivered to you
  • If you find the mattress uncomfortable, we can exchange it with something more suitable, or you can return it straightaway
  • If you decide to exercise your right to exchange, you can try the replacement mattress for another 50 days and still return it for a full refund if it proves unsatisfactory

All deliveries, returns, and exchanges within the UK Mainland and Scotland are free of charge. Please be aware that any requests for return or exchange must be initiated in written form (via email) within the 50-day trial period. On satisfactory return of the goods, we will issue a refund of the purchase price.

Once the exchange has been authorised, it has to be arranged within 14 days of the notice being served. Once the return request has been triggered and authorised, the goods must be collected within 14 days.

The 50-day trial policy applies to purchases made outside of the UK. However, customers outside of the UK are responsible for returning or exchanging their products and covering all expenses they will incur.
You should send all returns to:
Yanis Mattresses, Unit 19-20 Hayleys Manor, Upland Road, Epping, CM16 6PQ
If you have any questions about returning an order, please drop us an email at sales@latexsense.co.uk or make an enquiry HERE 

 

Care Instructions

Status of the mattress upon delivery

The Cloud Organic Latex Mattress is vacuum-packed and rolled. This ensures mattress hygiene, quality in transit, and improved delivery timeframes. Your mattress was carefully vacuum-packed on the day it was shipped to you. We use one of the newest and most innovative packing technologies in the bedding industry; it neither damages nor impairs the performance of the mattress.

Storing your mattress and how to handle it

Please be kindly advised that we do not recommend storing the mattress in a rolled and vacuumed state for more than 4 weeks, as this will damage the product. Take the mattress out of the box and put it on the bed. Carefully cut the tape that holds the roll together and unroll the mattress while it is in its polythene bag. Please take extreme care so as not to damage your item. It will still be compressed, and you need to cut the bag closer to the heat seal. Take extra care, as the tool you use can damage the cover.

Sleeping on the mattress

The mattress recovers to its full shape and size after unpacking; please allow up to 24 hours for the optimal balance to be reached. However, since it is not a mandatory requirement, you can begin using the mattress right away

Identifying the top side of your mattress 

This is a one-sided mattress and does not need turning over. The side with the big product sticker attached to the cover is the top side, the side you sleep on. The Cloud Organic Latex Mattress is designed with 7 comfort zones, which are symmetrically positioned along the length. There is no head or foot end; you can position the mattress either way and still experience the benefits of the zones.

Moving and manoeuvring your mattress

Take extreme care while moving the mattress, as the foam fillings can tear if grabbed or pulled on corners or edges. You can rotate the mattress from head to foot once every month; this will ensure even wear and tear and prolong its lifespan. The sewn-on handles are designed to assist with the rotation and positioning of the mattress while lying flat on the divan base. Sewn-on handles are not intended for carrying the whole weight of the mattress, and you are at risk of damaging the border's fabric upholstery.

Cleaning your mattress

The mattress covers are NOT washable. The mattress must be kept dry; therefore, we strongly advise using a good-quality mattress protector at all times. The zip on the cover is solely used during production to easily place the cover on the mattress. We do not recommend removing and washing the cover; if you do, it is at your own risk, and we will not be held liable for any damage or shrinkage resulting from the washing of the cover. The mattress cover can be cautiously vacuumed, including the underside.

In the event that you spill liquid on your mattress and it gets wet, spot clean any stains with a damp cloth, carefully unzip and remove the top panel of the cover to naturally dry until the liquid is evaporated, and then air the mattress core until it is fully dry. The mattress can then be used again. Never use detergents or chemical cleaners on your mattress. This can adversely affect not only the fabrics but also the fillings inside.

Bed-base requirement

The mattress can be used on any bed base—solid top divan, sprung edge divan, solid slatted, or sprung slatted base. The gaps across the slats should be between 2 and 3 inches wide (5 cm to 7.5 cm). Using the mattress with a wider gap could cause damage and invalidate your guarantee. Do not use the mattress on the floor; the lack of ventilation may lead to mould and mildew buildup and invalidate your guarantee.

Latex Sense reserves the right to refuse warranty repair or replacement if a new mattress becomes damaged due to being used on a bed base with inadequate slat gaps, a second-hand bed foundation with insufficient support, or if it is in an unsanitary condition.

Mattress care

Do not let children jump on the mattress; it may damage it and invalidate your guarantee. The mattress is designed for sleeping on; therefore, prolonged sitting on the edge can cause damage and place undue stress on this area of the mattress. The mattress is one-sided; you can rotate it from head to foot once every month, which will ensure even wear and tear and prolong its lifespan. You can air the mattress every time you change your bed linen to keep it fresh and dry.

Please keep packaging away from children. Please recycle or dispose of the packaging. 

If you require further advice, please contact us at 0208 450 7662 or HERE 

 

Size and Weight
Size Width Length Depth Soft Mattress
Weight
Medium Mattress
Weight
Firm Mattress
Weight
Small Single 75cm 190cm 24m 22.5kg   23.5kg 28kg 
Long Small Single 75cm 200cm 24cm 23kg   24kg  28.5kg
Single 90cm 190cm 24cm 24.5kg 28kg 34kg
Euro Single 90cm 200cm 24cm  25kg 28.5kg   34.5kg
Small Double 120cm 190cm 24cm 35.5kg 41kg 49kg
Double 135cm 190cm 24cm 40kg 46kg 55.5kg
Euro Double 140cm 200cm 24cm 43.5kg  50.5kg  60kg 
King 150cm 200cm 24cm 47kg 54kg 64.5kg
Euro King 160cm 200cm 24cm 50kg  57.5kg   69kg
Super King 180cm 200cm 24cm 56kg 65kg 77kg
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FAQs
How long does delivery take?

All our mattresses are hand-made to order here in the UK by our skilled team.

Delivery to the UK mainland takes 2–3 weeks.

  • Delivery is fulfilled on a 2-person premium home service and carried out by our partner, Empire Delivery Company

Delivery to Scotland and the Highlands will take 3–4 weeks.

  • Delivery to Scotland and the Highlands is completed by the Executive Home Delivery Company on a 2-person premium home service

Delivery process 

  • We will ship the mattress with our appointed delivery carrier, who will contact you directly to book a delivery date
  • The carrier will email, text, or call you to propose a date for delivery. If accepted by you, they will then proceed with the relevant arrangements. You will be notified whether delivery will be in the morning or in the afternoon
  • The courier will either send a text message or email the night before the delivery to confirm delivery the following day and provide a 3-hour delivery window
  • The 2-man crew will call you when en route to confirm their anticipated time of arrival.
  • Delivery is executed in a professional and timely manner
  • The crew will take the mattress to your room of choice, unpack it, and place it on the bed for you. The box and all packaging will be lifted upon departure

Standard delivery with DPD can be arranged for single-size orders; delivery is faster and will take 4-5 days.

Unless time is of the essence, we strongly advise our customers to opt for a 2-man delivery of single-size mattresses.

  • Standard courier deliveries are carried out by DPD Local on a one-man service to the front door of the building only. You may ask the driver to take the box up to your property; however, this cannot be guaranteed, as it rests with the driver's discretion to do it
  • Once the mattress is shipped, you will receive an automatic dispatch email notification with tracking details
  • Subsequently, DPD will send you an email and text notification on the delivery date with a one-hour time slot for delivery
  • If you prefer the mattress to be delivered to a room of your choice, you need to opt for two-man delivery. Please note that larger mattress sizes are heavy and require two men for handling

Old mattress disposal

  • We offer old mattress disposal; you need to choose the 2-man delivery option and add disposal service at checkout. The charge is £60 per piece
  • The old mattress will be collected when the new one is delivered. This service is available only if you choose the two-man delivery option at the checkout. Your old mattress is then responsibly recycled here in the UK by a specialist recycling centre

Delivery dates and timeframes are not guaranteed; therefore, we advise against letting go of your old mattress before the delivery of your new one.

Delivery outside the UK is available upon request and will incur delivery charges. Please contact us for further details HERE 

 

What is Organic latex?

Our 100% Organic and Natural Dunlop Latex is sourced from Sri Lanka. The organic latex is certified to GOLS standards (Global Organic Latex Standards), proving that the raw material is obtained from organically grown rubber tree plantations. It is a sustainable process, and each mattress has a sticker with a unique product number that can be traced. Our organic mattresses are hypoallergenic, anti-dust mite, and anti-asthmatic.

Who will buy Organic Latex Mattress?

The 100% Natural and Organic GOLS Dunlop latex is a truly green and environmentally friendly product. The organic latex used in our organic mattresses is certified by GOLS as being 100% organic and natural latex, which confirms that the raw material comes from organically grown rubber tree plantations. People who prefer organic living as a lifestyle are drawn towards organic products.

Is the Cloud Organic Mattress entirely chemical free?

Yes, we use only 100% organic and natural latex; the mattress does not contain any chemicals or synthetic materials. Organic Dunlop latex is halogen, metal and chemical free. 

Does the Cloud Organic Mattress off gas or have an odour?

No, mattresses made entirely of natural or organic latex do not release any gases. Organic latex mattresses may have a mild natural rubber scent initially, when they come out of our factory, but it dissipates within a few days. 

Is the mattress suitable for customers with allergies or sensitivities?

Yes, the Cloud Organic latex mattress is hypoallergenic and resistant to dust mites and other common allergens, making it an excellent choice for those with allergies or sensitivities.

Is the mattress suitable for hot and restless sleepers?

Latex is a naturally breathable and self-ventilating material that does not cause overheating. It is constructed with millions of interconnected air bubbles that allow instant air circulation and keep the mattress fresh and cool all night. Latex is not a heat-sensitive product and does not react to body temperature. We recommend using natural cotton bed sheets and duvets to create a pleasant microclimate in your bed. The mattress will promote comfort, rejuvenation, and deep, restful sleep.

What fire retardant methods do you use to comply with UK Fire regulations?

According to UK law, all mattresses must comply with certain fire safety standards. It is a legal requirement for all mattresses to be made fire-retardant. We choose to employ natural graphite instead of toxic chemicals. We use natural graphite, a mineral derived from Mother Nature, as the only natural fire-retardant additive in the mattress. The graphite has fire-retardant properties, and when mixed with latex, it acts as a fire barrier.

Do you use any adhesives to bond different layers in the mattress?

We use water-based natural latex glue, Simalfa 325, which is solvent and chemical free. The adhesive has Green Guard Gold Certification and conforms to the many changing environmental regulations, proven to be completely harmless. The adhesive SIMALFA® 325 does not contain any substances or raw materials from animal products, and therefore it is vegan.

What is Organic Wool and Cotton cover, and what are its benefits?
  • The Organic cover is made with 100% Organic GOTS Wool and 100% Organic GOTS Cotton, a very high thread count. The textiles are GOTS certified (Global Organic Textile Standards). The wool material is attached to the natural cotton backing
  • Wool natural fibres create heat as they absorb moisture and then create a cooling action as the moisture is wicked away. The qualities of wool are designed to keep you cool in the summer and warm in the winter. The ability of wool to regulate your temperature while sleeping means that your sleep temperature is naturally regulated throughout the night
How to choose the firmness of the mattress? Medium or Firm?

The choice of firmness depends on your body weight, sleeping positions, the bed base you use, and your personal preference.

  • Medium mattresses are suitable for people with body weight up to 14st / 90kg
  • Firm comfort level is recommended for heavier people as they need denser support to keep their spine aligned
  • Side sleepers prefer medium mattresses as they enable the shoulders and hips to sink deeper
  • Front and back sleepers find firmer mattresses more comfortable as they keep the back and spine in the correct position during sleep

The bed base is very important, the same mattress will feel firmer on a solid top divan, and softer on a sprung slatted base, for example

What is the best bed base to use in conjunction with the mattress? Is it compatible with Adjustable beds?

The Cloud Organic Latex Mattress can be used with any durable and high-quality bed platform that provides adequate support, such as a solid top divan, a sprung edge divan, a solid slatted base, or a sprung slatted base. The mattress is compatible with Adjustable beds. However, it is essential to ensure that the gaps across the slats measure between 2 and 3 inches wide (5cm to 7.5cm). Using the mattress on a bed with a greater gap could cause damage and invalidate your guarantee. Also, please do not use the mattress on the floor, as the lack of ventilation may lead to mould and mildew buildup, which will revoke your guarantee.

Latex Sense reserves the right to refuse warranty repair or replacement if a new mattress becomes damaged due to being used on a bed base with inadequate slat gaps, a second-hand bed foundation with insufficient support, or if it is in an unsanitary condition.

Is the mattress durable?

Yes, 100% Organic GOLS Dunlop latex mattresses are renowned for their longevity, and their expected lifespan is 15 to 20 years, or even longer with proper care. They often outlast many other types of mattresses. Latex is a natural material with high elasticity and is also extremely durable. It always bounces back to its initial size and shape after long-lasting deformations and keeps a consistent feel across its lifespan.

 

Is the mattress sustainable and eco-friendly?

Sustainable construction techniques and materials are used to build the entire mattress. You may sleep soundly knowing that our mattresses are environmentally friendly and green. We are committed to creating eco-friendly latex mattresses without memory foam's adverse environmental impacts.

How long does the mattress break-in period last?

All latex mattresses have a break-in period, which is usually 30 days. Thus, many companies offer in-home sleep trials, which are intended to give customers the opportunity to adjust and fully evaluate the properties of their mattresses. The exact amount of time it takes to adapt to and get used to a new mattress depends on the type of mattress and how different your new mattress is from your old one. As the break-in period is significantly important, we strongly encourage customers to refrain from exchanging their mattresses before the initial 30 days are over.

Does the mattress come with a home trial and how does the exchange policy work?

Every new mattress feels different, and your body needs some time to adjust and get used to the new feel. It is normal for the mattress to feel a bit strange and not as comfortable in the beginning, but the longer you sleep on it, the better you will experience its benefits.

That is why we offer a free home trial with free exchanges and free returns for UK mainland customers.

  • The initial home trial period is 50 days, counting from the same day the mattress is delivered to you
  • If you find the mattress uncomfortable, we can exchange it with something more suitable, or you can return it straightaway
  • If you decide to exercise your right to exchange, you can try the replacement mattress for another 50 days and still return it for a full refund if it proves unsatisfactory
How long is the mattress guarantee and what does it cover?

The Cloud Organic Latex Mattress comes with a 15-year manufacturer's guarantee against faults in materials and poor workmanship (including sagging). The warranty covers any visible indentations more than 2cm deep.

  • We require a copy of the original sales receipt as proof of your purchase
  • Our product guarantee covers repair or replacement of the original mattress; i.e., if the product is declared faulty, we will not issue a refund but will repair or replace the product accordingly
  • Following a replacement or repair, the guarantee will remain valid from the date of the original purchase
  • The guarantee is valid from the date of the original purchase, is for your benefit as the original purchaser only, and is not transferable to any other person
  • If you sell or transfer your product, the subsequent owner accepts the product “as is” and has no rights to claim under the guarantee

A tear in the fabric, which can be caused by accidental damage such as the fabric catching some sharp object, will not invoke the warranty as this is not a manufacturing fault or defect and therefore is NOT covered by the guarantee.

Latex Sense reserves the right to refuse warranty repair or replacement if a new mattress becomes damaged due to being used on a bed base with inadequate slat gaps, a second-hand bed foundation with insufficient support, or if it is in an unsanitary condition.

Can I buy my mattress with 0% interest financing?

Finance information

Latex Sense acts as a credit intermediary and offers credit products from KLARNA. Credit is provided, subject to age and status.

We can offer interest-free credit for purchases made through our website where the total amount of the products is over £400.

Will I qualify for credit?

Latex Beds can only consider credit applications for individuals who meet the following criteria:

  • You are over 18 years of age.
  • You are a permanent UK resident and able to provide a 3-year address history.
  • You are in employment or retired and receive a gross annual income of at least £10,000.
  • You have a good credit history.
  • You have a debit or credit card.

Applications are also welcome from retired individuals.
Meeting the criteria does not guarantee acceptance. If your application is accepted, the deposit must be paid by credit or debit card. Please note that you may be requested to provide proof of identity after your application has been approved and your deposit has been paid.

How do I pay using finance?

If you would like to take advantage of one of our finance packages, simply put the desired product in your basket and proceed to checkout.

Once you have filled in your delivery information, you will be given the option of paying via finance. At this point, you will be directed to the KLARNA website, where your finance request will be processed, and if accepted, your order will be passed on to Latex Sense for dispatch.

Is a deposit required?

A deposit is required on all orders. You can choose a deposit amount of 10%, 20%, or 50% of the total price of the products you’d like to purchase.

How are my monthly payments made?

Your monthly repayments will be taken via direct debit from your chosen bank account.

Can I pay off my loan early?

Yes, please contact KLARNA directly at 0333 321 6080 in order to make additional payments. Please note that interest rates will be adjusted accordingly.

An example of a purchase with credit is shown HERE

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