FAQ

1. Q. What type of latex do you use in your products?

A. We use different types of latex in the different products- 100% natural organic latex, natural latex, blended- natural and synthetic latex, as well as Dunlop and Talalay latex. For more information please read our website or contact our customer service who will be happy to help you.

2. Q. Are your mattresses the same as Dunlopillo?

A. No. Dunlopillo is one of the leading brands and their mattresses are made with Dunlop latex. However, we use the same latex supplier for some of our collections. You can be re-assured the quality of our mattresses is as good as Dunlopillo’s.We also sell the entire range of Dunlopillo mattresses, pillows and beds.

3. Q. Why are your prices much lower than your competitors?

A. We manufacture all our products ourselves and sell only direct to the public. We do not have huge overheads, fancy showrooms and do not run expensive advertising campaigns. This enables us to cut out all middle men and pass on massive savings to our customers. In fact, our products are up to 50% cheaper than the high street.

4. Q. How do I choose the firmness of my new mattress?

A. The popular belief that a firm bed is good for your back is not necessarily true. The choice of tension is related with your body weight, sleeping position and personal preference. Soft beds are suitable for very light people who enjoy sinking into the bed; Medium mattresses are recommended for people with body weight up to 90kg (15 stone), heavier people should opt for a firm feel as they need more support. Side sleepers will find a medium mattress more comfortable, while front and back sleepers sleep better on firmer mattresses. It is important to find the right level of comfort and support for you. If you are unsure, please contact our sleep experts and they will be happy to advise you further.

5. Q. Do you make bespoke size mattresses?

A. We can make our mattresses and toppers in any shape and size. Bespoke products are made to order, delivery takes longer and they cannot be exchanged or returned.

6. Q. Is it possible to have two sides of the bed with different levels firmness?

A. Yes. We can make the king, euro king and super king size mattresses with two sides with different firmness. Please contact us for further details.

7. Q. How does your mattress trial and double satisfaction guarantee work?

A. The initial tial period on our mattresses is 35 days. If you are not happy with your purchase, please contact us during the first 35 days of the trial, we will provide expert advice and replace it with something more suitable free of charge. You then have another 35 days to try out the second mattress. If you are stil not completely satisfied, please feel free to contact us to discuss your requirements, get advice and arrange a second exchange free of charge. You can try the third mattress for another 35 days, if you find it unsuitable you can return it for a refund. We will give you full refund less the cost of shipping the product back to us. These return costs are: £30 for single mattresses; £70 for double size and larger mattresses. For a refund, you have 35 days form receipt of your mattress. The trial period for toppers is 30 days. Dunlopillo mattresses are excluded from the 105 day mattress trial. Our beds are made to order and cannot be returned. We never resell returned items; all product components are responsibly recycled.

8. Q. I suffer from allergies, can latex cause an allergic reaction? Does latex off gas any fumes?

A. Latex is naturally anti-allergenic, anti-bacterial and anti-dust mite. You can be allergic to latex gloves for example, however, it s is very unlikely the latex used in mattresses to cause an allergic reaction, however if you have a latex allergy you should exercise caution. During manufacturing latex is vulcanized at a temperature of more than 110 degrees for about 45 minutes and this process kills all potential allergens. Unlike memory and polyurethane foams which are made from chemicals, latex does not off-gas any harmful fumes. You may notice some rubbery smell which gradually goes away after airing.

9. Q. What type of bed base do you recommend for your latex mattresses?

A. You can use your new mattress on any quality base in good condition. The mattress will feel firmer if used on solid platform top divan compared if you place it on a slatted base. A sprung slatted base will enhance the mattress’ performance. The gaps between the slats should be between 5cm and 7.5cm ( 2- 3 inches).

10. Q. What is the delivery lead time on your products?

A. Most of our mattresses, toppers and pillows are available for free next day delivery. Please check stock availability prior to ordering. Mattresses that cannot be vacuum packed and rolled are shipped with standard two man delivery which takes about two weeks. All beds are also delivered with standard two man delivery. Next day deliveries are with one man and the courier delivers to the front door of the building only, if you live in a block of flat, delivery will be to the main entrance of the building. It is at the driver’s discretion if he or she can help you taking the mattress up the stairs. If you prefer the mattress to be delivered to a room of your choice you need to opt for two man delivery. Please note the larger mattress sizes are heavy and require two men for handling.